Infrastructure Management & Delivery Excellence
Led the development of enterprise infrastructure systems supporting a $500M contract between Kaiser Permanente and IBM, transforming data center operations.
Driving Digital Transformation
(Linux, Windows, AIX)
Supported
Contract Duration
Resource Management
Technical & Leadership Capabilities
Product Management & Analysis
Business Requirements Documents, Functional User Requirements, database modeling, and UML design.
Process Engineering
Cross-functional flowcharts, swimlane process maps, and workflow diagrams using Microsoft Visio.
Release Management
Project planning, scheduling, WBS creation, and go-live coordination with stakeholders.
Quality & Risk Management
User acceptance testing, sign-offs, disaster recovery planning, and risk mitigation strategies.
UI/UX Design
User experience design including product branding and logo creation for enterprise systems.
Webforms Infrastructure System
Led the development of a sophisticated multi-user system that revolutionized legacy data center issues and infrastructure builds. The system managed end-to-end server builds across multiple platforms with complex configurations supporting simultaneous projects and parallel access.
Measurable Impact & Results
Workflow Automation & Error Reduction
Streamlining the build delivery processing system to reduce manual errors and improve efficiency.
Queried SQL server database and used Excel pivot tables to identify high-frequency hardware types. Collaborated with Data Center engineers to automate device port adaptor configuration and Oracle RAC standard specifications.
Eliminated common errors caused by inexperience or manual input, prevented rework, and avoided major delivery delays.
Automated Reporting System
Manual, time-consuming process of extracting and inputting data for the monthly sponsor deck.
Designed a graphical Excel template and worked with developers to create a script that exported tracker data directly into the template.
Enabled ad-hoc queries and allowed for the isolation of issues specific to use cases and roles, streamlining communication with business sponsors.
Complex Stakeholder Management
Satisfying many direct stakeholders with conflicting needs and scopes across multiple departments.
Built a system supporting 8 distinct roles including PMs, Engineers, Cost Accounting, and IBM partners. Enforced role-specific validation and approval-bound functionality.
Ensured security, proper authorization flow, and order across all stakeholder interactions.
Data Center Collaboration System
Creating a unified system for technical hardware installation processing across KP's data centers.
Led a design partnership with the Network Operations Director. Developed a comprehensive Statement of Record and collaborative processing system.
Standardized hardware installation workflows and improved data center coordination efficiency.
Teams & Stakeholders
Executive Acknowledgment
Recognized for Excellence
Achievements formally acknowledged by June Burgett (Vice President) and Pradeep Saxena (Executive Director of Infrastructure Management Group – Business & Supplier Management Services) for outstanding contributions to infrastructure delivery and management systems.