Contact ShoPro support
Email is the official support channel for beta access, app questions, bug reports, privacy requests, and accessibility feedback.
How can we help?
Include a clear subject and the details listed in the bug-report section below. Please do not send passwords or unnecessary personal information.
Support@danieldoesinter.netLaunch and beta status
ShoPro is in development and is not yet generally available in the App Store. TestFlight access may be limited while builds are tested.
Permissions and location
Location is unavailable or incorrect
Open iOS Settings, find ShoPro, and confirm Location is allowed while using the app. ShoPro uses location to suggest city and address details for a price entry. You can also enter the store, city, and address manually without granting location access.
Camera or photos are unavailable
Open iOS Settings and allow ShoPro access to the Camera or selected Photos as needed. You only need these permissions when attaching a product image, receipt, or price-tag photo.
Local data and syncing
The current ShoPro app stores your grocery notebook on the device. It does not require an account and does not automatically sync records between devices. If an entry appears on one iPhone but not another, that is expected in the current version.
Use a .shopro backup to move or preserve data. Keep exported backup files in a location you trust.
Backup and restore
Export a backup
In ShoPro Settings, choose Export Backup (.shopro), then save or share the package using the iOS share sheet. The package includes products, price logs, photos, notes, points, and related app records.
Restore with merge
Merge keeps your current data and adds or updates matching records from the backup. Use it when you want to combine a backup with an existing notebook.
Restore with replace
Replace deletes the current ShoPro notebook on that device before loading the selected backup. Export a current backup first if there is anything you may need later.
Do not interrupt a restore or remove the source file until ShoPro confirms the operation has finished.
Currency, stores, and price comparisons
Choose the preferred currency and region in ShoPro Settings. The current app supports ₪ ILS, $ USD, and € EUR. Changing the display currency symbol does not perform foreign-exchange conversion on values you previously entered.
Store suggestions are shortcuts. You can enter a different store manually. Comparisons depend on the products, measurements, and price logs in your notebook, so check pack size and unit details when results look unexpected.
Receipts and verification
Attaching a receipt or price-tag image helps you document an entry. In the current version, reward and verification experiences may use simulated processing for demonstration and do not constitute retailer validation, reimbursement, or a price guarantee.
Keep the original receipt when it may be needed for returns, warranties, taxes, or disputes. Crop or redact unrelated personal details before sending an image to support.
Report a bug
A useful report includes:
- Your iPhone model and iOS version.
- The ShoPro version or TestFlight build number.
- The screen and exact action that caused the issue.
- What you expected and what happened instead.
- Whether the issue repeats after closing and reopening ShoPro.
- A screenshot or short screen recording when it does not expose sensitive information.
Privacy and data requests
Most current ShoPro records remain on your device and can be managed in the app. For questions about support correspondence, website activity, or our privacy practices, read the Privacy Policy or email us with “ShoPro Privacy” in the subject.
Frequently asked questions
Do I need a ShoPro account?
No. The current app is designed to work locally without an account.
Does ShoPro automatically upload my receipts?
No. In the current app, selected images are stored with your local app data unless you choose to export or share them.
Can ShoPro guarantee the price at checkout?
No. Recorded prices are personal reference points and can differ by date, branch, promotion, membership, quantity, or other conditions.
Can I use ShoPro outside Israel?
Yes. The app is designed around Israeli stores and currencies but supports manual stores and additional currency display options for shopping elsewhere.
How do I delete my data?
Delete individual records, use ShoPro’s reset controls, or remove the app. Remember that copies may remain in backups you created or device backups managed through Apple.
When will the community network launch?
No final date is promised. Community pricing shown on the website is a future direction and will require updated privacy information and product terms before launch.